Unparalleled security is sometimes referred to as a synonym of Arlo wireless security cameras. But, to make this statement true it is necessary that the camera remains connected to the internet and doesn’t go offline every next instant. Just in case your Arlo camera keeps going offline, then you are suggested to perform a workaround on its location. It hardly matters that you have performed an Arlo Q Plus outdoor camera setup or have installed another camera model brought in by Arlo. Your security camera is supposed to be mounted at an optimal location. In case you are not familiar with the correct placement of your wireless security camera, you are free to take the assistance of the next section.
Position the Arlo Camera Properly Fix Connectivity Issues
Here are the points that you must consider while positioning or placing your Arlo wireless security camera:
The camera is supposed to be placed within the signal range of the host networking device
Your camera must not be aiming through glass windows or other opaque surfaces
Minimum obstructions should be there between the path of communication between the main gateway device and your wireless security camera
The camera must be placed in an interference-free area
Avoid mounting the camera at a place where it receives direct sunlight
So, these were some tips related to the placement of the wireless security camera and we are hopeful that they will bear some positive outcomes. Just in case the placement of your Arlo security camera is correct and you’re still facing the problem, you can move to the next section for further troubleshooting.
Fixed: Arlo Camera Keeps Going Offline
Reason 1: The Camera is Running Out of Battery
If the wireless security camera is running out of battery then the possibility of you becoming a victim to the Arlo camera keeps going offline issue increases. This is because the camera fails to work well when the battery is less than 10 percent.
Solution 1: Charge the Battery
Pull the battery out of your security camera and put it to charge. For this, you need to connect the USB cable received with the package to the power adapter and then to the battery. Once done, connect the adapter to the wall socket and let the battery get charged. After that, reinsert the battery into the camera’s compartment and see if your camera still keeps going offline.
Reason 2: Outdated Firmware
It is a no-brainer thing that all devices present in the technical world run on a software. In relation to the Arlo security camera, this software is known as firmware. If the user does not upgrade the camera’s firmware regularly, the device is most likely to fall victim to certain issues and random offline statuses are just one of them.
Solution 2: Update the Firmware
Updating the camera’s firmware using the Arlo login account details is the only solution left in this case. Therefore, you are suggested to fire up a web browser on your laptop or another client device. After that, access my.arlo.com and log in to your Arlo account. Once you reach the app dashboard, select the camera model you own and then check if a firmware update is needed or not. If yes, then follow the on-screen prompts to complete the process.
Bonus: The offline status of your Arlo security camera might also be the result of a weak connection between the Arlo SmartHub or Base Station and the router. So, you are suggested to have a look at the Ethernet cable connecting both devices. In case it demands replacement, use a new cable to create the connection. Also, make sure that your camera is connected to the 2.4 GHz band of the Base Station or SmartHub.
The Arlo camera keeps going offline issue can occur due to numerous reasons. This post has shed light on almost all of them and we actually expect that you will be able to fix the issue after keeping the information given here in your mind. However, if things get worse, reset the camera and set it up again through the Arlo Secure app.
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