Traditional phone lines can be vulnerable to power outages and other issues outside your control. VoIP, however, only needs a stable internet connection to work.
This means your employees can work remotely or even from home. Your clients and team can contact you anytime with a local or toll-free phone number.
Save Money
Upgrading to any new technology – whether for business or personal use – usually costs more than just the hardware. This is also true of a VoIP system, but it doesn’t have to be that way with the right provider.
VoIP calls run over the Internet, meaning you no longer have to pay phone carrier charges based on call distance or time. In addition, calls to international destinations are incredibly cheap thanks to VoIP technology that converts voice data into smaller, more manageable “data packets.”
For employees who work from home, this means more flexibility and an opportunity to save even more money. In addition to not needing a separate landline, a virtual VoIP number is portable and can be connected to any smartphone or computer with a stable Internet connection.
Improve Call Quality
One of the most important advantages of VoIP phone service is clear call connections. With VoIP, your voice data is converted into small packets and sent over the IP network — which could be your business’s direct internet connection or an upgraded ethernet cable.
Then, within milliseconds, the packets are put back together in real-time to produce a voice as clear as you, and your caller would expect. But if you have issues like jitter or sound delays, it’s important to audit your system regularly and follow best practices for improving sound quality.
For example, ensure your VoIP solution is connected to a dedicated internet connection rather than WiFi to prevent slowness or interruptions. Also, ensure your team uses a DECT phone or VoIP-optimized router instead of Bluetooth to avoid congested radio frequencies that can cause call quality issues. For more info, you can visit online to know other benefits of VoIP ownership.
Scalability
With a hosted VoIP system, you can scale up or down easily and without the cost associated with adding physical lines. This is a great feature for businesses that are anticipating increased call volume.
Unlike traditional telephone lines, VoIP requires only a stable internet connection and a reliable virtual phone number. This enables your team members to connect with clients anywhere, even away from their desks or working from home.
Additionally, VoIP can ring to multiple devices simultaneously, including smartphones, tablets, and laptops. This is an excellent feature for sales teams constantly on the go or marketers who want to track call-volume metrics. Moreover, most VoIP providers offer features like HD voice and video calling for better quality.
Flexibility
While traditional landlines require dedicated phone lines, VoIP is based on the Internet. As long as you have a stable internet connection, your business calls can be made anywhere with the same quality as traditional phone lines.
This flexibility means your employees can work from home, the office, or on the go. You can also set up a call routing feature to forward calls to your employee’s desk phone first and then to their cell phone or tablet, so urgent calls are always answered.
Similarly, conference calls are built into most VoIP systems, which eliminates the need for additional services and can save your organization money. However, VoIP is not without its limitations, as it can be difficult for emergency services to track a caller’s location since the data is transmitted over the Internet.
Convenience
With VoIP, your business phone number isn’t tied to a physical landline. Instead, it’s an internet-based technology that can be accessed via any device with a stable internet connection.
This makes it easy for employees to work from home, on the road, or from a different office without changing their work line. And with features like call transferring and auto-attendants, it’s easier than ever to keep urgent calls from falling through the cracks.
VoIP phones also look like traditional desk phones, with the same receivers, speaker locations, buttons, and layouts. That means you can equip your team with devices indistinguishable from the standard smartphones your business already uses. This helps create a seamless experience for both your customers and your team.
