Get in Touch With Us

This page explains how to contact the Betting Not On Gamstop team, what we can help with, and, just as importantly, what we cannot. We are an independent information site. We are not a bookmaker, so we cannot access betting accounts, release withdrawals or settle disputes with an operator.

What we can help with

We research and review betting sites not on GamStop for UK readers, and we are happy to hear from you about our content. Typical reasons to write to us:

• Corrections. If a bonus figure, payment method or licence detail on our pages looks out of date, tell us which page and what you saw. Bookmaker terms change often, so reader reports help us keep pages accurate.
• Questions about our content. If something on odds, wagering requirements, verification checks or bet types is unclear, ask and we will explain it.
• Topic suggestions. Tell us what you would like covered, whether that is a sport, a payment route or a type of bonus.
• Feedback on a site we feature. Your experience of a listed operator is useful context for our research. We treat it as anecdotal, not as verified fact, and we do not publish it as a customer-review score.
• Partnership and editorial enquiries. Introduce your organisation and what you have in mind. Commercial relationships do not decide our rankings, and commission does not buy position.

How to get your message to us

Use the contact route shown on this site, such as the contact form or the email address in the footer, if one is displayed. We have not listed a separate phone number or address here, so please be wary of anyone claiming to contact you on our behalf from an unlisted channel.

A good message includes:

1. The page address or title you are writing about.
2. What you read and what you think is wrong or unclear.
3. Where you found the correct information, such as the operator's own terms page, with the date you checked it.
4. Your question or request, in a sentence or two.

Please do not send passwords, full card numbers or identity documents. We never need them.

What to expect after you write

Messages are read by a person. We do not promise a fixed reply time, and busy periods can slow us down. Where a correction is justified, we update the page and check the claim against the operator's published terms. Where we cannot verify something, we say so rather than guess.

Problems with a bookmaker: who to contact instead

If your issue is a delayed withdrawal, a closed account, a voided bet or a bonus dispute, start with the operator's own customer support and complaints procedure. Keep screenshots, transaction references and the terms that applied when you claimed the offer.

Sites not on GamStop are often licensed overseas rather than by the UK Gambling Commission. That matters for complaints. A UKGC licence gives access to a regulated complaints route and an approved dispute-resolution process. With an overseas licence, your options depend on that regulator and the operator's own procedure, and they may be more limited. Read the terms on identity checks, source-of-funds requests, withdrawal limits and bonus cashout caps before you deposit. Our guide to trusted non GamStop casinos covers how we look at licensing and terms.

If gambling is causing you harm

Please do not wait for a reply from us. Support is available now:

• GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. Please check their website for current opening details.
• GAMSTOP is the free self-exclusion service for UK-licensed operators. If you registered because you wanted a break, think carefully before looking for sites outside it.
• Operator tools. Deposit limits, loss limits, time-outs and self-exclusion are available at many sites. Gambling-blocking software on your devices can also help.

Gambling should never be treated as a source of income or a way to solve money problems. You must be 18 or over to bet.

A note on how we work

We research and review operators using published terms and public information, and we do not claim to have placed bets or withdrawn money ourselves. Some links on the site may earn us a commission, which does not influence how options are ranked. Details change, so check the operator's current terms before you sign up. This page was last reviewed on 1 October 2026.